pub201 – Frequently Asked Questions

You must be at least 21 years old to register and play on pub201. This is a strict, non-negotiable policy. Accounts found to belong to anyone under 21 will be closed and any balance forfeited. A government-issued ID is required to verify your age when you request your first withdrawal.

No. pub201 operates on a strict one account per person policy. Creating multiple accounts is a violation of the Terms and Conditions and can result in all associated accounts being permanently closed. If you have lost access to your existing account, contact support at [email protected] instead of registering a new one.

You do not need to submit identification documents to register or play on pub201. KYC — which involves providing a valid government-issued ID — is required before your first withdrawal can be processed. Accepted documents include a Philippine passport, driver's licence, SSS ID, or UMID. The review is typically completed within one business day.

Use the account recovery option on the Login page. Enter your registered Philippine mobile number or email address and follow the verification steps to reset your password. If you no longer have access to your registered contact details, reach out to support at [email protected] for manual identity verification.

pub201 accepts deposits in Philippine Peso through a range of local payment options. These include GCash, Maya, Philippine bank transfer, and Philippine online banking. All transactions are in PHP — there are no foreign currencies involved and no conversion fees on your end.

Deposits via GCash and Maya are typically credited to your pub201 account within minutes of completion. Bank transfers and online banking deposits may take slightly longer depending on your bank's processing time, but most reflect within a few hours. If a deposit has not appeared after a reasonable period, contact support with your transaction reference.

Minimum and maximum deposit limits are displayed on the deposit page at the time of your transaction, and may vary depending on the payment method chosen. Always check the limits shown before confirming your deposit.

Yes. pub201 provides deposit limit tools in your account settings as part of the responsible gaming features. You can set a daily, weekly, or monthly deposit cap. Reducing a limit takes effect immediately; increasing one requires a cooling-off period before it applies. Visit Responsible Gaming to learn more.

Go to your account dashboard and select the withdrawal option. Choose your preferred payment method — GCash, Maya, or bank transfer — enter the amount in Philippine Peso, and confirm the request. Your KYC verification must be completed before any withdrawal can be processed.

Processing times vary by payment method. GCash and Maya withdrawals are generally faster. Bank transfers depend on your bank and may take one to two business days. VIP players with higher tier status typically benefit from priority withdrawal processing. If a withdrawal is taking longer than expected, contact support with your request details.

Common reasons for a declined withdrawal include incomplete KYC verification, a mismatch between your account details and the payment method registered name, an outstanding balance requirement linked to a promotion, or a withdrawal amount below the minimum threshold. If your request was declined and you are unsure why, contact support at [email protected] with your account details.

pub201 offers live casino games (baccarat, roulette, blackjack, poker), slots, fish shooting games, eBingo, online poker, and sports betting. The Casino section covers live dealer tables and slots. Fish Games has its own dedicated area. Sports betting is in the Bet section.

pub201 covers a wide range of sports, with a strong focus on Philippines-relevant markets. You can bet on PBA and NBA basketball, international football leagues, boxing, volleyball, and esports. Other international sports are also available. Live in-play betting and pre-match markets are both accessible through the Bet section.

Availability of demo or free-play modes depends on the individual game title. Live casino games and sports betting require a funded account. Some slot titles may offer a demo view. Check the game page for availability. Registering a free account first gives you access to browse the full game library before deciding to deposit.

Yes. pub201 offers promotions to registered players from time to time. These may include deposit bonuses, cashback offers, and other rewards. Current offers are listed on the Promotions page along with any applicable terms. Always read the specific promotion terms before opting in, as conditions such as minimum deposits or wagering requirements may apply.

The pub201 app is available for Android and iOS. Download instructions and links are on the Download page. iOS users can install via the App Store; Android users can download the APK directly as described on the download page. The App page has more information about features and system requirements.

Yes. Your pub201 account works across both the website and the mobile app. Log in with the same credentials and your balance, transaction history, and settings are synced in real time. You do not need to create a separate account for the app.

After your first manual login on the app, go to account settings and look for the biometric login option. If your Android or iOS device supports fingerprint or Face ID, you can enable it there for faster access on future logins. Biometric login is device-specific and needs to be set up on each device separately.

First, check that you have a stable internet connection — mobile data or Wi-Fi. Try closing and reopening the app. If the problem persists, check the Download page to see if there is a newer version available and update if so. Clearing the app cache on your device can also help. If none of that resolves the issue, contact support at [email protected] with your device model and OS version.

Log in to your account and go to account settings. The responsible gaming section lets you set a daily, weekly, or monthly deposit limit in Philippine Peso. Reductions take effect immediately; increases have a waiting period before they apply. This is an intentional safeguard.

You can request self-exclusion from your account settings or by emailing [email protected] with "Self-Exclusion Request" in the subject line. During a self-exclusion period, your account will be suspended — no login, no deposits, no bets. Any remaining balance can be withdrawn before the exclusion is activated. See Responsible Gaming for full details.

Yes. pub201 offers a cool-off period option that temporarily restricts your account access for a set duration without permanently closing the account. You can also set session time limits that automatically log you out after a specified period of play. Both are available from your account settings.

pub201 uses SSL encryption for all connections, OTP verification for login, automatic session timeouts for idle accounts, and account lockout after repeated failed login attempts. On the mobile app, biometric login (fingerprint and Face ID) adds an extra layer of access protection on compatible devices.

Change your password immediately and contact support at [email protected]. The support team can investigate the login history and help secure your account. Going forward, enable OTP verification and use a password that you do not use on other platforms. pub201 staff will never ask for your password — anyone who does is not pub201.

Account locks are usually triggered automatically after too many failed login attempts — this is a security measure to protect against unauthorised access. The lock is temporary and will lift after a short waiting period. If your account is still locked after that, or you believe it was locked for a different reason, contact support at [email protected].